Sewaroo Help Centre
Find answers to common questions about bookings, payments, and our services.
Booking
How do I book a service?
You can browse our Service Catalogue, select the service and package you need, choose a convenient date and time, and complete the secure checkout process.
Can I reschedule my booking?
Yes! You can request a reschedule from your Customer Dashboard under the "My Bookings" section. Rescheduling is subject to provider availability and Admin approval.
How does OTP verification work?
For your safety, you will receive a secure OTP on your dashboard. You must share this OTP with your assigned professional when they arrive before they can begin the service.
Payments & Pricing
How do I pay?
We accept secure online payments via Razorpay, which supports UPI, Credit/Debit cards, Net Banking, and major wallets.
What happens if my payment fails?
If your payment fails, your booking will not be confirmed. You can go to your dashboard and retry the payment securely.
How do I use a coupon?
You can apply valid coupon codes directly during the checkout process before making your payment.
Cancellation & Refunds
How do I cancel?
You can cancel your booking directly from your Customer Dashboard. A cancellation fee may apply depending on how close it is to the scheduled service time.
How do refunds work?
If you are eligible for a refund, it will be processed directly to your original payment method via Razorpay. It typically reflects within 5-7 business days.
Providers
How are providers assigned?
Sewaroo automatically assigns the most suitable, verified provider based on your service location, chosen time slot, and the provider's skills.
Can I request a specific provider?
Currently, to ensure the fastest and most reliable service, our system automatically routes your request to the best available professional. You cannot manually select a provider.
How do I become a provider?
Visit our Provider Onboarding page to register and submit your verification details.